welcome to DetailsDirect!



Carolyn Vaile

Mickey, Ariel & Hailey


"I just have to tell you that your incredibly prompt shipment (which I expected to take at least 5-7 days but it arrived in 2!) and your beautiful tissue paper and personally-written thank you card with my name in calligraphy was much appreciated -- you've certainly raised the bar in internet retail. I will definitely be a repeat shopper and referral for your business. Thank you."
Wendy, Pennsylvania

"Just wanted to mention that your service is A1!!!!! You are a serious rival to Amazon's customer service." 
C.B., London, U.K.

"You guys ROCK! My wrap just arrived and it is wonderful. It was wrapped so cute and loved the card inside etc. You are a high class establishment. Rock on." 
M.M. Missouri

"Thank you for keeping in touch. Your customer service is great and I would recommend you to anyone. Thanks again."
Cheryl, California


"Thanks for all your help with this!! You have been really great." Victoria

"You are too kind- thank you for your personal touch!" Audrey

"Recieved my top today, the color is great and one that I did not have. Thanks so much for your help and will be looking forward to hearing from you next week. Have a great day!" I.F. Florida

"I ordered...a pair of pj's as a gift for a friend of mine. Was I ever delighted! You packaged it so nicely and I appreciated the handwritten thank you note. I am just thrilled with the order and the customer service. Thanks you!" K.S.

"My Butter by Nadia items arrived yesterday. I absolutely love them! I was impressed with the fast processing time for my order. Thank you for the pleasant communication." S.K. Australia

"The carefully packaged items arrived yesterday, along with your cheerful note, and I am happy to let you know they will all work out beautifully. I love my new Velvet sets... with an added zing in my spring (wardrobe that is!) Thanks to you and Details Direct. I'll be back to shop again soon." C.S. California

"My jeans arrived and they are great!! It was a pleasure dealing with you & I will definitely shop with you again. Thanks for the great service!" K. K. Wyoming

 "I got my Butter by Nadia- and it is just an amazing dress, I stood nearly one hour in front of the mirror to check all of the possibilities. I was wondering whether it will fit my size and whether I will feel comfortable because I do not wear dresses much often. However, I LOVE IT! it fits my size perfectly it is just gorgeous. Thank you." A.R. Germany

"I am so happy with these new tops and my new found (not so guilty) pleasure-- shopping at Details Direct! Thank you for all your kind assistance and cheerfulness along the way." California

"Great! You guys are so efficient!" D.H. NY

"I have just recieved my dress and I just had to let you know it is everything I had hoped for and more. I really had given up hope of finding anything, as all dresses seem to be for the younger ladies. So a big thank you for the design and the superb way that you handled the order, it all went very smoothly" C.L. United Kingdom

"How nice of you to take the time to look around for a black skirt for me and mail it off in time for for my B-day! The skirt fits great and I'm so happy to be able to wear it today. Thank you very much for the good service and the handwritten note. Y'all Rock." C.C. CA

"Thank you so much- you have wonderful customer service skills. You were so sweet and helpful  to me.  Thank s also for the size tips. I appreciate it!" C.

"BTW, I am SO glad you don't bombard me with emails like other people do. It gets me annoyed with them. You're regular but infrequent and that's JUST how I like it" D.H. NM

"Thank you for the exchange- I appreciate the great customer service!" S.M. Canada

"My lovely Samuel Dong Coat/Jacket arrived today! I am thrilled! As a larger woman it can be so difficult to find edgy, fashionable clothing and this fits perfectly (I may not look like the models in the pictures on the outside - but feel like one on the inside!) Thank you for your prompt and excellent customer service." M.O CO

"I got received the pajama on Saturday already!!! Thank you very much for your prompt processing. I am very happy in my new pajama now. : )" Yuki, Tokyo, Japan

"The jammies are a gift, but were so cute I almost kept them for myself! Thank you." Becky

"Thank you so much for your perfect customer service. I can't thank you enough for making this transaction so simple." H.C.

"Thank you. This is the first time I have ever been able to talk to a "real" person regarding an on-line order!" Sharon, Alabama

"I placed an order with your company last Thursday...I was very surprised today when UPS showed up at my door with my order. They are just perfect! I absolutely love them! I just want to write and say thank you for making this such a smooth transaction. I will definitely tell my friend about your company and how impressed I am with your customer service." L.K.

"She mentioned that if I thought of it to e-mail you and let your company know how nice the personal note was and how nicely the package was presented. You don't find such personal attention to detail just anywhere." C.S.

"Thanks so much for the personalize service -- even if it is online!" Jennifer, Vancouver, B.C.