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FAQDo I need to pay sales tax on my purchase? Wisconsin sales tax (5.5%) is due if you are a shipping within the state of Wisconsin where Details has a physical presence. What is Details return policy? If you are not satisfied with your purchase, you may return it within two weeks of receipt of your order for a refund less any shipping and handling fees. If the item is defective or shipped incorrectly, Details will pay for the return postage. We do not accept returns on sale items or items that contain fur due to the delicate nature of the products. Details stands behind the quality of its merchandise and will take it back if you find it does not meet your expectations.
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How are orders shipped? Generally, we use UPS. If you would like a different carrier, please specify at the time your order is placed in the comment field provided. If you need your order quickly, please indicate UPS 2 Day Air or Overnight (business days). Do you ship international orders? Yes, we do ship all over the world. Please call, fax or email us to discuss the most economical and secure method of shipping to your address. When you contact us, please have your order ready and the shipping address so we can research the weight, freight and custom requirements of the destination. Is DetailsDirect.com a secure site? Yes, detailsdirect.com uses the industry standard security protocol Secure Socket Layer (SSL) to encode sensitive information (such as your credit card number) that passes between you and Details. SSL works by creating a temporary shared "key" (sort of a digital code book) that lets only the computers on either end of a transmission scramble and unscramble information. To anyone between the sender and the receiver - including all the servers that may relay the message - the SSL transmission is an indecipherable mix of characters and numbers. SSL makes your online purchases extremely safe - just as secure as using your credit cards anywhere else. What is your privacy policy? Your privacy is guaranteed when you shop with Details Direct. We will never sell or release any of your personal information to outside parties. Your information will be used by contracted companies to the extent needed complete your order, such as shipping.
When you sign up with us, you will receive information on new styles and upcoming promotions, but you may request to stop receiving this information at any time. To stop receiving information, simply send an e-mail to customerservice@detailsdirect.com Do you have gift certificates? Yes, we have gift certificates that we will gift wrap at no charge. These gift certificates can be used online or in the store. Many women enjoy receiving gift certificates because it's as if they received two gifts - once when the certificate arrives and again when they order their purchases. |