welcome to DetailsDirect!

 

 

Carolyn Vaile

FAQ

Do I need to pay sales tax on my purchase?

Wisconsin sales tax (5.5%) is due if you are a shipping within the state of Wisconsin where Details has a physical presence.

Details Return Policy

If you are not satisfied with your purchase, please return it within two weeks of recept of your order for a refund of the purchase price. We only refund shipping charges if the item was shipped incorrectly or is defective. In these circumstances, we will also pay the return freight.

Special orders are specially made for you and we do not have an option to return them to the manufacturer. We will work with you to select the correct size and style so that we minimize the need to return these specially made items. We understand that due to the online nature of the business, you do not have an opportunity to try on these items prior to purchase. It is our hope that you will exchange these items for other products when possible.

We are honored that you have placed your trust in us and we will stand behind the quality of our products. It is our goal to build a long and mutually satisfying relationship with you. Thank you for shopping at DetailsDirect.com. If you have any questions, don't hesitate to call us at 1-800-686-1946.

 

 

Shipping

We use USPS as our primary shipper. If you prefer UPS or another shipper, please specify when placing your order. Ground shipping in the US is free for orders over $100. If you need expedited shipping, please indicate UPS 3 day, UPS 2 day or Overnight delivery. Remember that these are calculated as business days and if your shipping requires a Saturday delivery you must specify that on your order or it will not arrive on Saturday but will be delivered on the following Monday. 

International Orders

We ship orders all over the world. Please call (1-800-686-1946), fax (1-715-834-2014) or email ([email protected]) us to discuss the most economical and secure method of shipping to your address. When you contact us, please have your order ready and the shipping address so we can research the weight, freight and customs requirements of the destination. 

Is DetailsDirect.com a secure site?

Yes, detailsdirect.com uses the industry standard security protocol Secure Socket Layer (SSL) to encode sensitive information (such as your credit card number) that passes between you and Details. SSL works by creating a temporary shared "key" (sort of a digital code book) that lets only the computers on either end of a transmission scramble and unscramble information. To anyone between the sender and the receiver - including all the servers that may relay the message - the SSL transmission is an indecipherable mix of characters and numbers. SSL makes your online purchases extremely safe - just as secure as using your credit cards anywhere else.

What is your privacy policy?

Your privacy is guaranteed when you shop with Details Direct. We will never sell or release any of your personal information to outside parties.

Your information will be used by contracted companies to the extent needed complete your order, such as shipping.

When you sign up with us, you will receive information on new styles and upcoming promotions, but you may request to stop receiving this information at any time. To stop receiving information, simply send an e-mail to [email protected]

Do you have gift certificates?

Yes, we have gift certificates that we will gift wrap at no charge. These gift certificates can be used online or in the store. Many women enjoy receiving gift certificates because it's as if they received two gifts - once when the certificate arrives and again when they order their purchases.